Quoting & Pricing
How does instant quoting work?
When you upload a DXF or STEP file or draw a part in the browser, our geometry engine automatically determines the contour, area and cut length and applies our pricing rules. You get a price in seconds, with no sales call.
Can the price still change after I order?
No. The price shown in the configurator is the price you pay. If exceptionally we cannot manufacture a part as ordered, we reject the order and refund the full amount. The price will never be adjusted after the order.
Do you offer volume discounts?
Yes. Pricing drops as quantity increases and is shown automatically in the quote. For quantities above 500 units or recurring orders, contact our sales team for an enterprise agreement.
Are there setup fees or minimum order values?
No setup fees, no minimum order value. Order a single part if you need to.
Can I order as a private person?
Yes, without a business or VAT ID. What applies to private customers is on the page Laser cutting for private customers.
Files & Design
What file formats do you accept?
DXF and STEP (.stp / .step). Other formats cannot be uploaded at the moment; alternatively, draw your part directly in the browser.
Will you keep my design files confidential?
Yes. Your files are used solely to manufacture your order and are never shared beyond what’s necessary to produce the parts. See our Privacy Policy for details.
Do you check my design for manufacturability?
The configurator automatically checks your data for common problems, such as cut-outs that are too small or webs that are too narrow, and shows you hints. These hints are an aid, not an engineering review: you remain responsible for the manufacturability of your data. If a part cannot be manufactured, we reject the order and refund the amount.
Production & Lead Times
How long does production take?
We deliver within 7 working days of order and payment, and usually much faster: on average your parts arrive after 3 days. Working days are Monday to Friday excluding public holidays. We do not currently offer expedited options.
Can I track my order?
Yes. Once your order ships you’ll receive a tracking number by email. You can also see the order status in your customer account or, if you ordered without one, through the link in your order confirmation.
What quality checks are performed?
Before packing, we check every part for completeness, damage and conformity with your order. Dimensions are manufactured within the general tolerances of DIN ISO 2768-m; the other manufacturing-related features of a laser-cut part, such as heat tint on the edges, are set out in Section 10 of our terms.
Who is the manufacturer and what should I watch out for when handling the parts?
All parts are manufactured by Dynamic Parts GmbH, Max-Eyth-Str. 8, 72348 Rosenfeld, reachable at info@dynamicparts.eu. Freshly laser-cut edges can be sharp and carry a small burr, so wear gloves when unpacking. The parts are not toys and are components for further processing; whether they suit your application is your call. The full safety information under the EU General Product Safety Regulation is shown on the parts page, in the cart and on the leaflet in every parcel.
Shipping & Returns
How much is shipping?
Shipping is a flat €5.95 per order, VAT included, and free from €39 order value. Your cart shows the exact amount before you pay.
Where do you ship?
We currently deliver to addresses in Germany only.
What if my parts arrive damaged or incorrect?
Email support@dynamicparts.eu with your order number and photos of the issue, ideally right after unpacking. If the error is on our side we will re-manufacture or refund at no charge. Your statutory warranty rights last two years from delivery and are not affected by this.
Can I return parts if I change my mind?
Custom manufactured parts are made specifically for your order, so we do not accept returns for change-of-mind. However, we work hard to resolve any quality issues.
Still have questions?
Our team is happy to help.
Contact us