How can we help?
Check your order status
Log in to your account to see real-time production and shipping status for all your orders.
Go to account →Browse the FAQ
Answers to common questions about quoting, file formats, lead times, and shipping.
Read the FAQ →Design guidelines
Minimum sizes by material, holes for bolts and file preparation, so the part fits first time.
View guidelines →Email support
Can’t find your answer above? Email us and we’ll respond within one business day.
support@dynamicparts.eu →Common issues
My order hasn’t shipped yet
- 1.Check your order status in your customer account or, without one, through the link in your order confirmation.
- 2.We deliver within 7 working days of order and payment; on average your parts arrive after 3 days.
- 3.If your order is past the estimated ship date, email support@dynamicparts.eu with your order number.
My parts don’t match the drawing
- 1.Take clear photos showing the discrepancy.
- 2.Email support@dynamicparts.eu with your order number and the photos within 14 days of delivery.
- 3.We’ll review and arrange a re-manufacture or refund if the error is on our side.
I uploaded the wrong file
- 1.If your order was placed within the last hour, email support@dynamicparts.eu immediately. We may be able to update the file before production starts.
- 2.If production has already begun, we cannot swap files. You’ll need to place a new order with the correct file.
I need an invoice or receipt
- 1.Receipts are emailed automatically after payment.
- 2.You can download PDF invoices for all orders in your customer account under Orders, or without an account through the link to your order. Lost the link? Find your order
Still stuck?
Email support@dynamicparts.eu with your order number and a description of the issue. We aim to respond within one business day.
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